Wholesale Return & Refund Policy

We want our retail partners to carry Gooby with total peace of mind. Standard returns for unopened, unwashed, and undamaged merchandise are accepted within 30 days of delivery receipt.

To qualify for credit: merchandise must remain in its original retail packaging with all branded hangtags, size markers, and barcodes intact. Items that have been displayed out-of-box, worn by consumer pets, or soiled cannot be accepted for refund.

Gooby small dog harnesses, leashes, and cold-weather apparel are engineered for lasting safety and comfort. If any item arrives with or exhibits a legitimate manufacturing defect (stitching flaws, buckle hardware failure, or material defects), we will:

• Provide an immediate replacement shipment at zero shipping cost.
• Or issue a full 100% account credit note toward your next wholesale PO.
• No restocking fee is ever applied to defective product claims.

Any carton shortages or transit damages must be documented and submitted to wholesale@goobypet.com within 7 business days of delivery.

Please attach photographs of the outer shipping box, shipping label, and damaged inner goods so our logistics team can file a carrier claim and dispatch your priority replacements immediately.

For elective stock returns (e.g., ordering the incorrect size assortment or overestimating seasonal store volume):

• A standard 15% restocking fee may be deducted from the total merchandise credit to cover warehouse receipt, piece-by-piece inspection, and re-binning.
• Inbound return shipping freight is the responsibility of the retail partner.
• All returns must display an authorized RMA Number on the outer shipping carton. Deliveries sent without an authorized RMA may be refused by the receiving dock.

The following categories are strictly non-returnable and considered final sale:

• Discontinued clearance products or closeout promotions.
• Customized, private-label, or co-branded merchandise.
• Opened, dirty, dog-haired, or customer-damaged items.
• Special pre-booked seasonal items returned after the retail season has concluded.

Once returns arrive at our California facility, our QA team inspects items within 3 to 5 business days. Reimbursements are issued according to your wholesale payment structure:

• Wholesale Account Credit: Applied instantly to your active wholesale balance to deduct from your next PO.
• Credit Card / Payment Reversal: Credited back to the original card used during checkout within 3-7 banking days.
• Net-30 Invoice Adjustment: Credited against open invoice aging balances.